Returns & Exchanges

🤍 Return Eligibility

We accept returns within 7 days of delivery under the following conditions:

 • The wig must be unused

 • Lace must be uncut

 • The product must be in its original condition and packaging

For hygiene reasons, worn or altered wigs cannot be returned.

 

🔁 Exchanges

We currently do not offer direct exchanges.
If you need a different style, please return your item (if eligible) and place a new order.

 

📩 How to Request a Return

1. Email jmskkh200072@gmail.com

2. Include your order number and reason for return

3. Attach clear photos (if applicable)

Return instructions will be provided upon approval.

 

💳 Refunds

Once the returned item is received and inspected:

 • Approved refunds will be issued to the original payment method

 • Please allow 5–10 business days for processing

Original shipping fees (if applicable) are non-refundable.

 

🚫 Non-Returnable Items

 • Wigs with cut lace

 • Wigs that show signs of wear

 • Customized or altered products

 

🤍 Our Commitment

We stand behind the quality of every Zeelloir piece.
If there is a product defect or damage upon arrival, please contact us within 48 hours of delivery.